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Patient engagement

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Improving the Mental Health Patient Experience – Why Patient Portal Usability is Critical to the Mental Health Patient Experience.

Improving the mental health patient experience is a primary concern for behavioral health providers. A positive patient experience can keep clients coming back, while a frustrating or confusing experience may push them away. With so much on the line, it’s…
Andrew Schatzberg
November 2, 2022
BlogManaging your practiceOffice ManagerPatient engagementPatient PortalPractice administrationPractice Owner

Finding the Best Automated Appointment Reminders Cadence for Your Behavioral Health Practice

Mental health providers face numerous challenges, but one of the first and most significant obstacles is getting patients to attend their scheduled appointments. Late cancellations and no-shows can derail an office's day, costing your practice time and money. It's not only…
Andrew Schatzberg
June 23, 2022
BlogClinical careClinical DocumentationEHR technologyGroup TherapyManaging your practiceNon-Prescribing ClinicianPatient engagementPatient PortalPractice OwnerPrescribing ClinicianSchedulingTelehealth

The Tools You Need for a Successful Group Therapy Session

What factors determine the success of a therapy group? Provider training, group cohesion, consistent attendance—these things each play a major role in effective group treatment. Less acknowledged, however, is what goes on behind the scenes, including the software and systems…
Andrew Schatzberg
April 14, 2022
BlogClinical careEHR technologyNon-Prescribing ClinicianOperating virtuallyPatient engagementPractice OwnerPrescribing ClinicianTelehealth

Tips for Using Whiteboarding During Telehealth Appointments

Whiteboarding is a powerful tool to take traditionally in-person therapy activities to the digital telehealth space. With 41 percent of behavioral health appointments conducted online, therapists and psychiatrists can no longer rely on pen-and-paper or other physical materials for things…
Andrew Schatzberg
December 13, 2021