World-Class Support
It Starts with Expert-Level Implementation
Valant takes onboarding very seriously. After all, we understand it sets the foundation that can leave you feeling supported and excited about your software purchase or leave you feeling frustrated and remorseful.
Here’s what makes Valant’s onboarding experience unique:
- We’re obsessed with your success. Our team spends time understanding your business and workflows and customizes your implementation plan to the goals you want to achieve.
- White-glove service. Every new customer is assigned an implementation manager who serves as their personal point of contact and project manager throughout the process.
- Exclusively behavioral health. Your implementation manager is an expert in behavioral health, understanding the unique workflows and nuances that affect your practice.
- Robust resources. Live training, on-demand e-learning modules, sandbox accounts, and a robust knowledge base are just a few of the resources available to ensure your success using Valant.
“The training for this EHR is personal and outstanding. It is fairly easy to use.”
Dianna B.Psychologist
Support When You Need it Most
Our support team is employed locally and has specialized knowledge in behavioral health. We understand your world. We know mental health billing. We know documentation. We use the same language that you do. We know what makes a behavioral healthcare practice thrive.
Our expert team is passionate about supporting the work you do. And we’re available to help answer any question you have, big or small.
“Their support staff is amazing. They never leave you hanging.”
Fred S.Owner
Customer Success
Just as the name implies, we have an entire team dedicated to ensuring your success using Valant’s software. We like to make sure you are kept up to date on all of the great new functionality that’s added with each new product release. We’re available to point you to helpful training resources or connect you with customers similar to you. And we check in regularly to ensure Valant is helping you surpass the goals you set out to achieve.
“So thankful for Valant! #1 EMR for Behavioral Healthcare! Support is top notch!”
Deann L.Owner and Psychiatrist
Numbers We Stand By
15
Local, Onsite Support Agents
240
Knowledge Base Articles
0
No Extra Fee for Support
About our Support Team
Close-knit
We are a dynamic close-knit team. We love what we do and that shows. You get the help of a team, not just of one person.
Dedicated
The work you do matters to us. We want to help you make the best impact for your clients and business.
Efficient
We are smart people who want to make sure you’re optimizing our tools and assisting you with a depth of knowledge.
Secure
We won’t take up your time asking you to describe the error on your screen. Send us a screenshot via our secure and fully HIPAA compliant portal, worry-free.
