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Blog EHR technology Growing your practice Intake and Assessment Automation Managing your practice Non-Prescribing Clinician Office Manager Patient Communications Patient engagement Practice administration Practice Owner Prescribing Clinician Prospective Patient Management

The Hidden Cost of Managing Prospective Patients: How Your EHR Can Help Coordinate New Patient Inquiries.

Whether you’re a solo practitioner or the manager of a multi-provider clinic, you must develop an effective system to coordinate new patient inquiries. Prospective patient management may seem routine, but it could be costing you money if not handled correctly.…

Andrew SchatzbergDecember 17, 2022

Billing Billing for behavioral health Blog EHR technology Integrated Credit Card Processing Managing your practice Patient Communications Patient engagement Patient Portal Practice administration

How EHR-Integrated Credit Card Processing Benefits My Practice

Why bother with EHR credit card integration? What are the benefits of EHR-integrated card processing vs. processing done through a third-party service, like a countertop terminal? The short answer is yes—a big difference. Credit card integration benefits reach far beyond…

Andrew SchatzbergDecember 14, 2022

Blog Clinical care EHR technology Managing your practice Non-Prescribing Clinician Office Manager Patient engagement Practice Owner Prescribing Clinician Prospective Patient Management

Gen Z’s Demands for Mental Health Care – Understanding the New Generation

Mental health challenges are increasing across generations, but Gen Z is particularly vulnerable. While this generation has access to digital tools and services that allow them to connect with others and seek help, they still encounter barriers that prevent a…

Andrew SchatzbergDecember 10, 2022

Blog EHR technology Group Therapy Managing your practice Non-Prescribing Clinician Office Manager Patient Communications Patient engagement Practice administration Practice Owner Prescribing Clinician

7 Ideas to Increase Group Therapy Attendance and Reduce No Shows

All behavioral health clinicians have experienced it: the clock ticks one minute past appointment start time, then two, then ten. Finally, you call it. Your patient isn’t coming today, and you might as well move on to the next task.…

Andrew SchatzbergDecember 9, 2022

Blog Clinical care EHR technology Intake and Assessment Automation Managing your practice Non-Prescribing Clinician Office Manager Patient engagement Patient Portal Practice Owner Prescribing Clinician

Best Practices for Matching New Patients with Your Therapists

Best Practices for Matching New Patients with Your Therapists Virtual healthcare and online therapist databases have made it easier than ever to find mental health providers. But if you’re an individual seeking therapy, or the manager of a multi-provider practice…

Andrew SchatzbergDecember 5, 2022

Blog EHR technology Managing your practice Non-Prescribing Clinician Office Manager Patient Communications Patient engagement Practice administration Practice Owner Prescribing Clinician

Avoid the Avoidable with Therapy Appointment Reminder Software

The best therapy appointment reminder software helps mental health providers avoid “Avoidable Inefficiency,” empowers the patient, and strengthens the relationship between provider and patient. “Avoidable inefficiency” is a sophisticated way of describing unnecessarily missed appointments. While missed appointments represent a…

Andrew SchatzbergDecember 1, 2022

Blog EHR technology Managing your practice Non-Prescribing Clinician Office Manager Patient engagement Patient Portal Practice Owner Prescribing Clinician

Does Your Patient Portal Improve the Patient Experience? Why Patient Portal Usability is Critical to Patient Experience.

Improving the patient experience is a primary concern for behavioral health providers. A positive patient experience can keep clients coming back, while a frustrating or confusing experience may push them away. With so much on the line, it’s important to…

Andrew SchatzbergNovember 2, 2022

Billing Blog Integrated Credit Card Processing Office Manager Patient engagement Patient Portal Practice administration Practice Owner

What is EHR Integrated Credit Card Processing?

The ability to process credit card payments is a must for any behavioral health clinic because of the number of clients who prefer to pay via credit, debit, HSA, or other type of card. Clients not only want the option…

Andrew SchatzbergAugust 5, 2022

Blog Compliance Managing your practice Office Manager Patient engagement Practice administration Practice Owner

TCPA Compliance for Patient Communications

Automating patient outreach from appointment reminders to prescription updates can save your behavioral health practice time and reduce costs. It's also what today's patients have come to expect. From appointment reminders to prescription updates, people rely on timely, personalized messages…

Andrew SchatzbergJuly 21, 2022

Blog Managing your practice Office Manager Patient engagement Patient Portal Practice administration Practice Owner

Finding the Best Automated Appointment Reminders Cadence for Your Behavioral Health Practice

Mental health providers face numerous challenges, but one of the first and most significant obstacles is getting patients to attend their scheduled appointments. Late cancellations and no-shows can derail an office's day, costing your practice time and money. It's not only…

Andrew SchatzbergJune 23, 2022

Patient engagement