Streamline and improve your workflows so you can work smarter, not harder, and scale your operations with ease. Develop strategies that can be used by your entire team while maintaining a consistently positive patient experience to attract and retain clients.
Guidance for Established Behavioral Health Practices
Evaluate the health of your practice by collecting data and scrutinizing the efficiency of your daily work. Identify what “success” looks like for you, and put strategies in place to reach that goal.
Maintaining Your Practice
Common questions asked by others like you
Engaging patients can be a challenge, but it doesn’t have to be a drain on your resources. By automating patient engagement efforts, you can keep clients plugged in without overwhelming your workload. Appointment reminders, auto-sending documents like outcome measures and “homework” between appointments, and a patient portal with a messaging feature are all easy ways to keep clients engaged without demanding copious amounts of maintenance on the practice end. With the right tools, you can improve patient outcomes and keep clients happy without expending too many resources.
By regularly measuring and tracking patient progress through symptom rating scales, you can personalize treatment plans and make data-driven decisions that lead to better patient outcomes. Measurement-based care can improve communication and trust between you and your patients, as they see that you are invested in their progress and have a clear understanding of their needs. It can also improve the efficiency of your practice, as you can quickly identify patients who need additional support or a change in treatment and adjust accordingly. Reviewing symptom rating scales can even help patients learn to spot signs of a relapse or worsening of their condition.
Often, claims denials are the result of simple errors such as typos, misspellings, or incomplete information. Ensure that you accurately capture patient demographic information on each bill. Software that pulls patient info from your central records for billing is the easiest tool to cut down on mistakes. It’s also imperative to check a patient’s eligibility before they begin sessions, so you know up front what is and isn’t covered by insurance.
To monitor the health of your practice, regularly review productivity reports at both the practice and provider levels, client retention and outcome measure reports, referral source reports, and payroll reports. By regularly monitoring these reports, you can identify areas for improvement, track progress towards your goals, and make data-driven decisions to improve the overall health and success of your practice.