Patient Communications Features
Flexible Communication Channels
Reach patients where they are with a patient communication platform that supports flexible delivery methods so you can send reminders through multiple channels such as phone calls, emails, or SMS.
Last-Minute Reminders for Attendance
Minimize missed appointments with day-of reminders sent just hours before the scheduled session time.
No-Show Follow-Up Messages
Get patients to reschedule any missed appointments without picking up the phone with automated no-show follow-up messages.
Broadcast Messaging
Leave no patient out of the loop about provider availability or practice updates in one easy broadcast message.
Automated Portal Onboarding
Save an intake step and ensure every new patient gets a smooth onboarding process with automated MYIO portal onboarding messages.
Group Appointment Reminders
Improve attendance for group therapy sessions with appointment reminders sent to each patient in the scheduled group.
Payment Expiration Reminders
Prevent transaction declines and claims denials by automatically sending reminders to update credit cards and insurance when they near expiration.
How Patient Communication Software Helps Your Practice
A patient communication platform should do more than send reminders. It should help your practice reduce front-desk burden, make patient outreach easier to manage, and give patients a more connected experience from onboarding through follow-up.
For behavioral health practices, that often means combining appointment reminders, no-show follow-up, self-service portal onboarding, payment-related outreach, and patient updates in one communication workflow instead of spreading those steps across calls, emails, and staff workarounds.
Reclaim Your Communications Time
Speed up your communications and save countless hours checking patient records and dialing numbers by automating portal onboarding, payment updates, and no-show follow-ups with built-in communications triggers. That gives your staff more time for higher-value conversations while reducing repetitive front-desk work.
Calculate Your Savings with Valant Patient Communications
See how much your practice could save with a simple tool that shows your potential cost savings based on your practice size and number of active clients.
How Simple Calls Have a Big Impact
One three-minute phone call with a patient costs you an average of $1.15.
If you call 20 patients a day, within one month, you spend 20 hours and ~$500 calling patients one by one. Patient communications saves more than 93% of the administrative cost and frees up time to make the calls that need conversation.
That’s one reason patient communication software offers such a broad operational impact. Reducing manual outreach doesn’t just save time. It also makes it easier to keep reminders, follow-ups, and routine patient updates moving consistently across the practice.
Recapture Your No-Shows Without the Awkward Call
No-shows can be a sensitive subject. Save yourself the stress with an automated email or text. Send a customizable no-show follow-up reminder for easy patient rescheduling. This is especially helpful for practices looking to automate no-show follow-up messages for therapy patients without adding more phone work for staff.
Broadcast Custom Messages to Patient Groups
Keep patients in the loop about provider availability, holiday hours, and other practice updates when you send off custom messages to groups of patients through their preferred communications channel, all from one page.
Broadcast messaging also supports better communication across larger behavioral health organizations, especially when teams need a faster way to share updates without relying on one-by-one outreach.
Boost Your Practice Revenue with Patient Communications
Recover up to $25,000 per year in missed revenue as a solo provider, and over $250,000 for larger practices when you don’t have to remember to pick up the phone because patients automatically receive reminders and follow-ups. For many practices, this is one of the clearest ways a patient communication platform supports both patient engagement and staff efficiency at the same time.
Support a More Connected Patient Experience
Patient communication works better when it’s tied to a self-service experience for patients as well. When patients can receive onboarding messages, complete next steps, and stay connected through the portal, your staff spends less time chasing routine tasks, and your patients get a clearer path forward.
That’s why communication tools are often most effective when they’re paired with a connected patient portal experience. Learn more about how that works from intake to payment.
Patient Communications
See Other Ways Valant Can Improve Clinical Care
Frequently Asked Questions About Patient Communication Software
What is the best patient communication software for behavioral health practices?
The best fit is usually a platform that goes beyond one-off reminders and supports the broader communication workflow of the practice. For behavioral health organizations, that means appointment reminders, no-show follow-up, onboarding messages, payment-related outreach, and patient updates that are easier to manage in one connected system. Valant is built specifically for behavioral health, which makes those workflows more relevant to the way therapy and mental health practices operate.
How can I improve communication with patients in my behavioral health practice?
Start by reducing the amount of communication your team has to manage manually. Automated reminders, no-show follow-up, onboarding messages, and group updates all help practices communicate more consistently without relying so much on phone calls and staff workarounds. The more those workflows stay connected, the easier it is to improve the patient experience while reducing administrative strain.
How can I reduce front-desk calls in a mental health practice?
One of the most practical ways is to automate the communication tasks that don’t need live conversation. Appointment reminders, portal onboarding, no-show follow-up, and payment update reminders all reduce routine call volume, which gives your team more time for the conversations that actually need human attention.
How can I automate no-show follow-up messages for therapy patients?
A stronger workflow uses built-in communication triggers so therapy patients automatically receive a follow-up message after a missed appointment. That helps practices encourage rescheduling without adding more awkward phone outreach or manual task management for staff.
What are the best communication tools for private therapy practices?
Private therapy practices usually benefit most from communication tools that save time without making the patient experience feel impersonal. Automated reminders, secure portal onboarding, flexible delivery channels, and straightforward patient follow-up all help solo and small-group practices remain efficient without adding unnecessary complexity.
What patient communication software works well for behavioral health organizations?
Behavioral health organizations often need communication tools that support higher patient volume, more staff coordination, and more consistent outreach across the practice. That’s where a behavioral health-specific platform like Valant stands out. Instead of generic reminder tools, practices get communication workflows that fit scheduling, onboarding, no-show recovery, and patient engagement in a behavioral health setting.
How can I send SMS reminders to therapy clients?
SMS reminders work best when they’re part of a broader patient communication workflow rather than a separate manual task. Valant supports flexible delivery methods, including SMS, so practices can send reminders through the channels that fit their communication strategy while reducing manual staff outreach.
