Our Support
Team is
Here to Help
Our team comes from a variety of different backgrounds of customer service. They have a
foundation of grit, resourcefulness, deep care
for our industry and the people who work in it.
About Us
Close Knit
We are a dynamic close-knit team. We love what we do and that shows. You get the help of a team, not just of one person.
Dedicated
The work you do matters to us. We want to help you make the best impact for your clients and business.
Efficient
We are smart people who want to make sure you're optimizing our tools and assisting you with a depth of knowledge.
Secure
We won’t take up your time asking you to describe the error on your screen. Send us a screenshot via our secure and fully HIPAA compliant portal, worry-free.
Numbers We Stand By
10+
Local, Onsite
Support Agents
240+
Knowledge
Base Articles
$0
No Extra
Fee for Support
We don’t like scripts either,
so we don’t have them.
At Valant you won’t get a robotic, low-energy person at a call center. We give you real people with real problem-solving skills.
Nice To
Meet You.
We aren’t new here and it shows.
15+ Years of Experience
15,000 Users
Tish M.
Team Manager ofCustomer Support Services
Marco A.
Director of Customer Experience
Rose H.
Support Specialists
Bradley S.
Support Specialists
David W.
Support Specialists
Jasmin H.
Support Specialists
John O.
Support Specialists
Joshua H.
Support Specialists
Toshi B.
Support SpecialistsWe Are Not A
Call Center
We are experts.
We value your time.
We Have No Max Handle Time.
Call centers have max handle times. Which is a fancy way for businesses to tell their support staff not to stay on the phone too long because it costs money.
We won’t cut the conversation short for our benefit. What benefits us is helping to solve your calls as efficiently as possible so you can get back to what is important: Your patients.
Your Time Is Valuable
We know billing. We know documentation. We use the same language that you do. We know what makes a practice thrive.
Whether you would like improve the efficiency of your operations, measure patient outcomes, or reduce your liability, we would love to show you how Valant can help your practice.