therapist matching - clinician discusses therapist matching with new patient

Blog Clinical Care EHR Technology Intake and Assessment Automation Managing Your Practice Non-Prescribing Clinician Office Manager Patient Engagement Patient Portal Practice Owner Prescribing Clinician

Best Practices for Matching New Patients with Your Therapists

Best Practices for Matching New Patients with Your Therapists Virtual healthcare and online therapist databases have made it easier than ever to find mental health providers. But if you’re an individual seeking therapy, or the manager of a multi-provider practice…

Andrew SchatzbergJuly 19, 2023

patient uses best therapy appointment reminder software

Blog EHR Technology Managing Your Practice Non-Prescribing Clinician Office Manager Patient Communications Patient Engagement Practice Administration Practice Owner Prescribing Clinician

Avoid the Avoidable with Therapy Appointment Reminder Software

The best therapy appointment reminder software helps mental health providers avoid “Avoidable Inefficiency,” empowers the patient, and strengthens the relationship between provider and patient. “Avoidable inefficiency” is a sophisticated way of describing unnecessarily missed appointments. While missed appointments represent a…

Andrew SchatzbergJanuary 16, 2024

operator speaks with someone over 988 behavioral health hotline

Blog Clinical Care Industry News Non-Prescribing Clinician Patient Portal Prescribing Clinician

Understanding the New 988 Hotline – What It Means for Your Practice and Behavioral Health as a Whole

A recent federal law called the National Suicide Hotline Designation Act of 2020 requires that the National Suicide Prevention Lifeline be made available via dialing or texting a 3-digit number (988), in addition to the prior 10-digit number (800-273-TALK). The…

Andrew SchatzbergJanuary 16, 2024

Mental Health Intake Process - staff discusses mental health intake with patient

Blog Clinical Care EHR Technology Managing Your Practice Non-Prescribing Clinician Office Manager Patient Portal Practice Administration Practice Owner Prescribing Clinician

Streamline Mental Health Intake Process by Choosing the Right Patient Portal

You want a steady inflow of new patients to your behavioral health practice. It keeps your business thriving. Yet every new mental health intake requires more administrative work: time spent gathering patient data, setting up a new account and/or EHR…

Andrew SchatzbergSeptember 9, 2026

behavioral health admin works on improving the mental health patient experience

Blog EHR Technology Managing Your Practice Non-Prescribing Clinician Office Manager Patient Engagement Patient Portal Practice Owner Prescribing Clinician

Improving the Mental Health Patient Experience – Why Patient Portal Usability is Critical to the Mental Health Patient Experience.

Improving the mental health patient experience is a primary concern for behavioral health providers. A positive patient experience can keep clients coming back, while a frustrating or confusing experience may push them away. With so much on the line, it’s…

Andrew SchatzbergSeptember 9, 2026

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EHR Systems for Mental Health Providers

EHR Systems for Mental Health Providers Are EHR systems worth it for mental health providers? Only if you want to work more efficiently and provide better results to patients. It’s hard to overstate the benefits that electronic health records have…

Andrew SchatzbergSeptember 4, 2026

Blog Clinical Care Clinical Documentation Managing Your Practice Non-Prescribing Clinician Office Manager Practice Owner Prescribing Clinician

Mental Health Progress Notes

Mental Health Progress Notes Not sure what mental health progress notes are supposed to look like? Wondering what information to include and leave out? Maybe you’ve heard of psychotherapy notes and are wondering if progress notes are the same thing.…

Andrew SchatzbergAugust 19, 2026

Clinician reviews ICD-10 codes mental health list during session - ICD 10 codes mental health list

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2022 List of ICD-10 Codes for Mental Health

The ICD-10-CM is an international system used by healthcare providers to standardize diagnoses, procedures, and other health information. Familiarity with the codes related to mental health can help providers diagnose patients correctly and efficiently. We've provided this list of ICD-10…

Andrew SchatzbergAugust 19, 2026

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Security of Integrated Credit Card Processing vs. Standalone

The security of your patients’ sensitive information is of utmost importance, and it’s not limited to treatment records. If you accept payment via credit or debit card, as most practices do, you must also protect your patients’ payment information. The…

Andrew SchatzbergAugust 18, 2026

patient uses online billing for behavioral health

Blog Billing Billing for Behavioral Health EHR Technology Integrated Credit Card Processing Managing Your Practice Office Manager Patient Portal Practice Administration Practice Owner

Beginner’s Guide to Online Billing for Behavioral Health

If you’ve never used online billing for behavioral health practices before, you probably have a lot of questions about how the process works and whether it’s right for your practice. You’ll also need to know how to set up online…