A Practice Built on Connection
When Ohio-based practice Woodstream Wellness opened their doors in 2021, they had a clear vision: build a mental health practice centered on compassionate care with room to grow.
Understanding that compassionate care comes from a people-first culture, Woodstream Wellness prioritized hiring providers they knew or who came highly recommended and encouraged promotion from within to retain good employees. “Everybody is here for a reason. Nobody is here by accident,” says Amanda Long, Provider Relations Manager. “We are a fantastic bunch of people, and we all care so deeply. We all bring something really special that has made Woodstream into what it is today.”
But providers need robust tech solutions to support their work. Woodstream Wellness needed a software partner that would empower their staff and keep up with practice growth. They chose Valant from the start, and it proved instrumental to their success.
With Valant supporting their people-first culture, Woodstream Wellness has achieved extraordinary growth, expanding by over 100% each year and serving more than 8,000 patients.
The Challenge: Scale Without Losing Quality and Culture
Like many rapidly-growing behavioral health organizations, Woodstream faced challenges as they expanded:
- Onboarding overwhelm: Their initial provider training process lacked consistency, resulting in knowledge gaps.
- Team cohesion: They had to maintain a close-knit culture while adding new team members.
- Operational capacity: Handling thousands of patient records and claims required an efficient system.
The practice needed a tech partner that could help them maintain quality care and work culture throughout the growth process. Valant was able to deliver on all fronts.
“As I became more involved in managing the practice and learning the features that Valant offers to support growth, I truly believe that Valant is a key aspect for how easy it has been for us to grow,” says Practice Manager Jenni Parrett.
Strategy: Using Valant to Focus Efforts, Speed Processes, and Track Progress
Woodstream’s growth strategy focused on empowering their people with the right technology and processes.
- Behavioral health focus: In choosing Valant, they gained an EHR built specifically for behavioral mental health workflows and requirements.
- Provider support: Valant gives clinicians and staff the tools they need to work efficiently, creating a positive work culture.
Woodstream Wellness realized that in order to grow, they needed streamlined, scalable processes—and they had to teach them to employees.
- Employee training: Woodstream leveraged Valant’s training tutorials to create workshops for providers, covering everything from documentation to appointment scheduling. Among other things, this improved the onboarding process.
- Efficient Billing: Valant’s seamless integration with a clearinghouse made it easier to bill thousands of claims every month.
Scalability was key, and Valant is designed to keep up with practice expansion.
“Because Valant has an unlimited number of patients it permits in the system, we’re good. We are solid from a growth perspective,” said Parrett.
Results: Growth Exceeded Expectations
Woodstream Wellness achieved remarkable success by aligning their people-first values with Valant’s supportive software solutions.
Key Achievements:
- 100%+ Annual Growth: Expanding from a startup to 53 providers in just a few years.
- 8,000+ Patient Base: Building a substantial client base through quality care and strategic marketing.
- Three Locations: Expanding their geographic footprint across Ohio.
- High Staff Retention: Creating a supportive environment where staff thrive and grow professionally.
- Scalable Operations: Managing growth without technological constraints.
Looking Ahead: Uncapped Potential
Parrell and Long look to the future with enthusiasm. A fourth practice location will open soon to make people-first care available to more Ohio communities.
With an ambitious growth trajectory, a robust and scalable EHR system remains crucial. Valant’s unlimited patient capacity and behavioral health specialization provide Woodstream with the confidence to grow.
Ready to put growth into practice?
Like Woodstream Wellness, you can leverage a behavioral health-focused EHR to improve operations, empower clinicians, and provide exceptional patient care within a thriving practice.
Request a personalized demo today and discover how Valant can support your practice’s growth journey.
