Mental and behavioral health facilities need to monitor and measure the quality of care they deliver. As administrators of these organizations well know, this is easier said than done. How does one go about evaluating the results of a large team of multidisciplinary providers treating dozens of patients a day?
Experts say clinical documentation, such as therapy notes taken during or after a patient encounter, plays a key role. This documentation can serve as a basis for assessing improvements over time in individuals and groups.