Account Information

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Welcome to the Client Portal for Rum River Counseling!
In order to better serve you, Rum River Counseling has implemented an Electronic Health record (EHR) with a secure Client Portal. We have chosen to use a certified interoperable electronic health record that is in compliance with Minnesota state law.

It is a requirement that all current clients go through the process of creating their online Client Portal account within our new system.

Our Client Portal is a secure account that will allow you to:
• Update your contact and billing information
• View your account balance
• Complete and submit paperwork online before appointments
• Securely message your provider(s)

To initiate your portal access, we will send a link to your Email address provided, with instructions on how to set up your portal account. If you have not received a link, please complete the Portal Link Request form: https://www.rumrivercounseling.com/client-portal.html

We ask that you follow the steps outlined below to establish portal access. Please feel free to contact your provider directly should you have any questions.

1. To initiate your portal access, please click on the link you will be receiving in your email.
2. Complete the form to set up the account.
3. Do not call the office to Validate your account. We will be checking for validations routinely.

For New Clients:
When the office has validated your account they will send the New Patient Intake Packet for you to electronically sign. This will be required for you to validate your email address again as a security measure.


Prepare for your appointment:
After completing the initial account setup, please click on the tabs from the main page.
1. Under the Home tab, you will see a list of New Measures and Clinical Forms. Please take time to click on and complete each form listed. This will take you about 20 minutes and all answers are kept confidential and read only by your provider.
2. Also under Home tab, on the right hand side, is Quick Links to Change Demographics or Insurance Information. Please click there and review your current information for accuracy. Alternately,
3. Go to the Account settings tab and please add/edit demographics and be sure your correct name, address, and contact information is listed.
4. From the Messages tab, you can send your provider(s) secure emails. These messages are secure HIPAA compliant messages. They utilize the messaging system in our EHR and are not a part of a regular Email system.

Please go to the Rum River Counseling web site for more information about our practice and locations: www.rumrivercounseling.com

If you have questions or issues please call 763-482-9598.

Rum River Counseling - Andover Office
1875 Station Parkway NW
Andover, MN 55304
Phone: (763) 482-9598
Fax: (612) 235-6447

Rum River Counseling – Blaine Office
11870 Ulysses St. NE, Suite 200
Blaine, MN 55434
Phone: (763) 482-9598
Fax: (612) 235-6447

Rum River Counseling – Plymouth Office
18205 45th Ave N
Suite D
Plymouth, MN 55446
Phone: (763) 482-9598
Fax: (612) 235-6447

Rum River Counseling – St. Paul Office
1208 Grand Ave.
St. Paul, MN 55105
Phone: (763) 482-9598
Fax: (612) 235-6447

Rum River Counseling – Ramsey Office
14000 Sunfish Lake Blvd NW
Suite 205
Ramsey, MN 55303
Phone: (763) 482-9598
Fax: (612) 235-6447

Rum River Counseling – Becker Office
12390 Sherburne Ave
Suite 202
Becker, MN 553 08
Phone: (763) 482-9598
Fax: (612) 235-6447