Account Information

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Welcome to the Client Portal for Rum River Counseling!

In order to better serve you, Rum River Counseling has implemented an Electronic Health Record (EHR) with a secure Client Portal. We have chosen to use a certified interoperable electronic health record that is in compliance with Minnesota state law.


It is a requirement that all current clients go through the process of creating their online Client Portal account within our new system.

Please Note: Any Demographic or Insurance changes/updates MUST continue to use our Registration Update Form (

Our Client Portal is a secure account that will allow you to:



  1. Patient Portal AND Forms:  You will receive an email to the email address provided to set up your Patient Portal. Please set up your portal within the next 24 hours.  We will verify the portal within 1 business day.
  2. The password must be at least 6 characters long, contain 1 lower case letter, and 1 number or non-alphabetic character (Example: #$%^&*?@)
  3. A final account verification is still required by the provider before additional information is available via the Patient Portal
  4. You will receive another email AFTER setting up your Portal saying additional forms are ready to be completed.
  5. Do not call the office to Validate your account. We will be checking for validations routinely.
    1. Please feel free to contact your provider directly should you have any questions.


Please log OUT and log back into the Portal to complete these forms:

After completing the initial account setup and logging out and back in, please click on the tabs from the main page.

1. Under the Home tab, you will see a list of New Measures and Clinical Forms. Please take time to click on and complete each form listed. This will take you about 20 minutes and all answers are kept confidential and read only by your provider.

2. Also under Home tab, on the right hand side, is Quick Links to Change Demographics or Insurance Information. Please click there and review your current information for accuracy. Alternately,

3. Go to the Account settings tab and please add/edit demographics and be sure your correct name, address, and contact information is listed.

4. From the Messages tab, you can send your provider(s) secure emails. These messages are secure HIPAA compliant messages. They utilize the messaging system in our EHR and are not a part of a regular Email system.


** ALL forms must be completed PRIOR to your appointment.  They are different from the Counseling Policies you completed for scheduling.


Please go to the Rum River Counseling web site for more information about our practice and locations:


If you have questions or issues please call 763-482-9598.


Rum River Counseling - Andover Office

1875 Station Parkway NW

Andover, MN 55304

Phone: (763) 482-9598

Fax: (612) 235-6447


Rum River Counseling – Blaine Office

11870 Ulysses St. NE, Suite 200

Blaine, MN 55434

Phone: (763) 482-9598

Fax: (612) 235-6447


Rum River Counseling – Plymouth Office

18205 45th Ave N

Suite D

Plymouth, MN 55446

Phone: (763) 482-9598

Fax: (612) 235-6447


Rum River Counseling – St. Paul Office

1619 Dayton Ave Suite 201

St. Paul, MN 55104

Phone: (763) 482-9598

Fax: (612) 235-6447


Rum River Counseling – Becker Office

12390 Sherburne Ave

Suite 202

Becker, MN 553 08

Phone: (763) 482-9598

Fax: (612) 235-6447