# Patient Experience

**URL:** https://www.valant.io/patient-experience/
**Author:** valantnew
**Published:** August 20, 2021

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### Give your patients a care experience built for mental health treatment.

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### Give your patients a care experience built for mental health outpatient and/or IOP/PHP. Valant’s behavioral health EHR with patient portal capabilities gives patients a centralized place to complete forms, update information, receive reminders, communicate securely, and stay connected to care throughout their treatment journey.

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## Driving Growth Starts with The Patient Experience

[/vc_column_text][vc_column_text max_width=”700″]Deliver a care experience that drives results for you and your patients. From the moment they request their first appointment to the point of discharge, give them a consistent point of access for every interaction.
The MYIO patient portal manages all patient interactions with your practice in one place. Patients can view and pay billing statements, request appointments, message providers and staff, fill out assessments, join telehealth sessions, sign electronic consents, and more.[/vc_column_text][/vc_column][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”bottom-left” constrain_group_1=”yes” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”12033″ animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][/vc_column][/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” vertically_center_columns=”true” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” constrain_group_1=”yes” bottom_padding=”2%” left_padding_desktop=”5%” constrain_group_2=”yes” right_padding_desktop=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” right_margin=”0″ column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]

## Driving Growth Starts with The Patient Experience

[/vc_column_text][vc_column_text max_width=”700″]Deliver a care experience that drives results for you and your patients. From the moment they request their first appointment to the point of discharge, give them a consistent point of access for every interaction. For IOP/PHP, streamline multi-level scheduling, program-specific communications, and patient tracking to ensure continuity of care across all levels of treatment.

Patients can use the portal to complete forms, update demographics, insurance details, and contact information, helping your staff reduce manual data entry and keep records current. For practices running [outpatient](https://www.valant.io/outpatient-program-software/) and [IOP/PHP programs](https://www.valant.io/iop-php-software/), that self-service access helps create a more consistent experience across every level of care.[/vc_column_text][/vc_column][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”bottom-left” constrain_group_1=”yes” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”12033″ animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][/vc_column][/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” constrain_group_1=”yes” bottom_padding=”2%” left_padding_desktop=”2%” constrain_group_2=”yes” right_padding_desktop=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”creative-services” disable_element=”yes” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#000000″ column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”3px” column_border_color=”#ec1367″][vc_custom_heading text=”Seamless Patient Engagement Software” font_container=”tag:h2|text_align:left|color:%23333333″ use_theme_fonts=”yes”][divider line_type=”No Line” custom_height=”15″][vc_column_text css=”.vc_custom_1734497951619{padding-right: 10% !important;}”]

#### Improve outcomes by empowering your clients to actively participate in their care. Track patient progress and retention with integrated clinical care and patient engagement features with built in reporting.

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Patient Experience

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## Features to Engage Your Patients and Expand Your Reach

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#### Patient Portal

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#### 

#### Telehealth

[nectar_btn size=”small” button_style=”see-through-2″ color_override=”#000000″ hover_color_override=”#000000″ hover_text_color_override=”#ffffff” icon_family=”none” el_class=”eq-btns” button_id=”hero-click” text=”Learn More” margin_top=”3%” url=”/clinical-care/telehealth/”][/fancy_box][/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”none” color=”accent-color” color_custom=”rgba(255,255,255,0.01)” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”200″]

#### Patient Communications

[nectar_btn size=”small” button_style=”see-through-2″ color_override=”#000000″ hover_color_override=”#000000″ hover_text_color_override=”#ffffff” icon_family=”none” el_class=”eq-btns” button_id=”hero-click” text=”Learn More” margin_top=”3%” url=”/patient-experience/patient-communications/”][/fancy_box][/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”none” color=”accent-color” color_custom=”rgba(255,255,255,0.01)” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”200″]

#### Online Bill Pay

[nectar_btn size=”small” button_style=”see-through-2″ color_override=”#000000″ hover_color_override=”#000000″ hover_text_color_override=”#ffffff” icon_family=”none” el_class=”eq-btns” button_id=”hero-click” text=”Learn More” margin_top=”3%” url=”https://www.valant.io/practice-management/integrated-credit-card-processing/”][/fancy_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” constrain_group_1=”yes” bottom_padding=”2%” left_padding_desktop=”2%” constrain_group_2=”yes” right_padding_desktop=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”creative-services” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#000000″ column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”3px” column_border_color=”#ec1367″][vc_custom_heading text=”Seamless Patient Engagement Software” font_container=”tag:h2|text_align:left|color:%23333333″ use_theme_fonts=”yes”][divider line_type=”No Line” custom_height=”15″][vc_column_text css=”.vc_custom_1777417794502{padding-right: 10% !important;}”]

#### Improve outcomes by empowering your clients to actively participate in their care. Track patient progress, attendance, and retention with integrated clinical care and patient engagement features, with built-in reporting tailored for outpatient care and IOP/PHP. Send screening tools, [intake paperwork, and follow-up assessments](https://www.valant.io/clinical-care/intake-assessment-automation/) before appointments, and have completed responses flow into the chart for easier review. Automated reminders and portal-based tasks help reduce front-desk workload while giving teams better visibility into patient follow-through during intake and scheduling.

[/vc_column_text][/vc_column][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”3/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]
Patient Experience

[/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_highlighted_text text_color=”#333333″ style=”text_outline” outline_thickness=”regular”]

## Features to Engage Your Patients and Expand Your Reach

[/nectar_highlighted_text][divider line_type=”No Line” custom_height=”15″][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”fontawesome” color=”accent-color” color_custom=”rgba(255,255,255,0.01)” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”200″]

#### 

#### Patient Portal

Give patients a mobile-friendly portal where they can complete forms, update demographics and insurance information, review tasks, and communicate securely with your practice.

[nectar_btn size=”small” button_style=”see-through-2″ color_override=”#000000″ hover_color_override=”#000000″ hover_text_color_override=”#ffffff” icon_family=”none” el_class=”eq-btns” button_id=”hero-click” text=”Learn More” margin_top=”3%” url=”/patient-experience/patient-portal/”][/fancy_box][/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”none” color=”accent-color” color_custom=”rgba(255,255,255,0.01)” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”200″]

#### 

#### Telehealth

Keep virtual care connected to the rest of the patient experience with telehealth access that works alongside scheduling, documentation, and patient communications.

[nectar_btn size=”small” button_style=”see-through-2″ color_override=”#000000″ hover_color_override=”#000000″ hover_text_color_override=”#ffffff” icon_family=”none” el_class=”eq-btns” button_id=”hero-click” text=”Learn More” margin_top=”3%” url=”/clinical-care/telehealth/”][/fancy_box][/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”none” color=”accent-color” color_custom=”rgba(255,255,255,0.01)” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”200″]

#### Patient Communications

Send automated appointment reminders by text and email, tailor timing and message content to your workflow, and keep patients informed without relying on manual outreach.

[nectar_btn size=”small” button_style=”see-through-2″ color_override=”#000000″ hover_color_override=”#000000″ hover_text_color_override=”#ffffff” icon_family=”none” el_class=”eq-btns” button_id=”hero-click” text=”Learn More” margin_top=”3%” url=”/patient-experience/patient-communications/”][/fancy_box][/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”none” color=”accent-color” color_custom=”rgba(255,255,255,0.01)” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”200″]

#### Online Bill Pay

Make payment easier for patients with online bill pay that supports a more convenient, modern experience and helps reduce back-and-forth for your staff.

[nectar_btn size=”small” button_style=”see-through-2″ color_override=”#000000″ hover_color_override=”#000000″ hover_text_color_override=”#ffffff” icon_family=”none” el_class=”eq-btns” button_id=”hero-click” text=”Learn More” margin_top=”3%” url=”https://www.valant.io/practice-management/integrated-credit-card-processing/”][/fancy_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#1e1e1e” scene_position=”center” top_padding=”5%” bottom_padding=”5%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.95″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/6″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][/vc_column_inner][vc_column_inner column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left-right” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2/3″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]
Patient Experience

[/vc_column_text][vc_custom_heading text=”See More of What Valant Offers” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][divider line_type=”No Line” custom_height=”10″][nectar_btn size=”large” button_style=”see-through-3″ color_override=”#ff3067″ hover_color_override=”#ff3067″ hover_text_color_override=”#ffffff” icon_family=”none” url=”/practice-management/” margin_top=”25″ text=”Explore Practice Management Features” margin_right=”20″][nectar_btn size=”large” button_style=”see-through-3″ color_override=”#ff3067″ hover_color_override=”#ff3067″ hover_text_color_override=”#ffffff” icon_family=”none” url=”/clinical-care/” margin_top=”25″ text=”Explore Clinical Care Features” margin_left=”20″][divider line_type=”No Line” custom_height=”10″][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/6″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”7%” bottom_padding=”7%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”50″][vc_column_text]

## What They’re Saying

[/vc_column_text][testimonial_slider style=”minimal” star_rating_color=”accent-color”][testimonial star_rating=”none” title=”Testimonial” id=”1777418811272-4″ name=”Therese J.” quote=”My clients like that I can interact with them while documenting, and I am able to maintain good rapport with clients.” subtitle=”Psychiatric Nurse Practitioner” tab_id=”1777418811274-9″][testimonial star_rating=”none” title=”Testimonial” id=”1777418811365-1″ name=”Annette M.” quote=”Patients are able to log on to a patient portal to send messages and emails securely online to the therapist directly. Assessments can be sent to patient prior to appointment to fill out. Scheduling and reminders are sent automatically… I cannot say enough good things about this system and the staff at Valant. I believe this is one of if not the best system we have come across.” subtitle=”Office Manager” tab_id=”1777418811367-7″][testimonial star_rating=”none” title=”Testimonial” id=”1777418811421-5″ name=”Jeanne F.” quote=”I especially like the intake questionnaires and follow up measures that can be completed prior to visits and pull into each note. This feature saves time in documentation and frees up time during the visit to spend with patients. I like the way it is designed specifically for BH/MH.” subtitle=”ARNP, PMHNP” tab_id=”1777418811422-4″][testimonial star_rating=”none” title=”Testimonial” id=”1777418811452-3″ name=”David B.” quote=”Excellent software for the practicing psychiatrist… Support is excellent and patients like the portal.” subtitle=”Psychiatrist” tab_id=”1777418811455-9″][/testimonial_slider][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]

## Frequently Asked Questions

[/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”What are the most common patient issues with EHR platforms?”][vc_column_text]Many patient frustrations with EHR platforms come from confusing navigation, too many logins, poor mobile usability, and slow intake workflows. A portal that centralizes forms, messaging, reminders, and billing in one place helps reduce those friction points.[/vc_column_text][/toggle][toggle color=”Default” title=”How easy is the patient portal to understand for patients?”][vc_column_text]Valant’s [MYIO Patient Portal](https://www.valant.io/patient-experience/patient-portal/) is designed to give patients one clear place to complete forms, receive reminders, manage tasks, and communicate with your practice. A mobile-friendly experience and simpler workflows can help reduce confusion and make it easier for patients to follow through.[/vc_column_text][/toggle][toggle color=”Default” title=”How can this interface improve my patient experience?”][vc_column_text]A more consistent patient interface — one that centralizes forms, reminders, messaging, and billing — can reduce the friction points that cause patients to disengage. When patients can complete what they need to in one place, staff spend less time on manual follow-up and patients are less likely to fall through the cracks during intake.[/vc_column_text][/toggle][toggle color=”Default” title=”How can this portal help patient retention?”][vc_column_text]Portals can improve retention by making it easier for patients to complete intake steps, respond to reminders, stay informed, and remain engaged between visits. When practices can also monitor attendance, progress, and follow-through, they are better equipped to address drop-off early.[/vc_column_text][/toggle][toggle color=”Default” title=”How easy is communication within the platform?”][vc_column_text]Patients can communicate securely with the practice through the portal, while staff can automate reminders and outreach to reduce manual follow-up. This helps centralize communication and supports a more responsive patient experience.[/vc_column_text][/toggle][toggle color=”Default” title=”Can patients update demographics, insurance, and contact information themselves?”][vc_column_text]Yes. Self-service updates through the portal can reduce front-desk work, improve accuracy, and help practices keep records more current.[/vc_column_text][/toggle][toggle color=”Default” title=”Can we send screening tools or assessments before an appointment and have them land in the chart?”][vc_column_text]Yes. Practices can send intake paperwork, screening tools, and follow-up measures ahead of appointments, with completed responses available in the chart for clinical review before the session begins. [/vc_column_text][/toggle][toggle color=”Default” title=”Can we control appointment reminder timing and wording?”][vc_column_text]Practices often want reminders that fit their scheduling workflow and patient population. Valant’s reminder-related content emphasizes automated communications with customizable timing and messaging, which is worth making clearer on this page.[/vc_column_text][/toggle][/toggles][/vc_column][/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”7%” bottom_padding=”4%” left_padding_desktop=”2%” right_padding_desktop=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”10px” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”20″ text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]

## Related Resources

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column_border_width=”none” column_border_style=”solid”][nectar_cta btn_style=”see-through” heading_tag=”h3″ text_color=”#ec1367″ button_color=”default” link_type=”regular” alignment=”center” alignment_tablet=”default” alignment_phone=”default” display=”block” link_text=”See All Posts” url=”/blog” class=”test”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Ready To Put Growth Into Practice?” font_container=”tag:h2|font_size:52|text_align:center|color:%233a3a3a|line_height:60px” use_theme_fonts=”yes”][divider line_type=”No Line” custom_height=”100″][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f2f2f2″ scene_position=”center” top_padding=”2%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” enable_shape_divider=”true” shape_divider_color=”#ffffff” shape_divider_position=”top” shape_divider_height=”80″ bg_image_animation=”none” shape_type=”curve”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” translate_y=”-50%”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” translate_y=”-100″ text_align=”left”][vc_column_inner column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ec1367″ background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_shadow=”medium_depth” column_border_radius=”15px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/2″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”jumbo” button_style=”see-through-2″ color_override=”#ffffff” hover_color_override=”#ffffff” hover_text_color_override=”#000000″ icon_family=”none” url=”/plans-pricing/” text=”View Plans & Pricing”][/vc_column_inner][vc_column_inner column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#333333″ background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/2″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”jumbo” button_style=”see-through-2″ color_override=”#ffffff” hover_color_override=”#ffffff” hover_text_color_override=”#000000″ icon_family=”none” url=”/request-live-demo/” text=”Schedule a Demo”][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/6″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2/3″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]

## Or Contact Us to Speak with a Specialist

[/vc_column_text][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/6″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][/vc_column_inner][/vc_row_inner][divider line_type=”No Line” custom_height=”30″ custom_height_phone=”0″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-sm vc_hidden-xs”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#333333″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”] **  

### [888-774-0532](tel:8887740532)

 [/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#333333″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”] **  

### [info@valant.com](mailto:info@valant.com)

 [/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#333333″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-sm vc_hidden-xs”][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”150″ custom_height_tablet=”30″ custom_height_phone=”30″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]