{"id":5761,"date":"2017-09-03T02:41:49","date_gmt":"2017-09-03T02:41:49","guid":{"rendered":"http:\/\/themenectar.com\/demo\/salient-corporate-creative\/?page_id=5761"},"modified":"2023-10-12T19:42:33","modified_gmt":"2023-10-12T19:42:33","slug":"corporate-creative-landing","status":"publish","type":"page","link":"https:\/\/www.valant.io\/myio-help\/","title":{"rendered":"MYIO USER GUIDE HOMEPAGE"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#ed1864&#8243; bg_image=&#8221;5813&#8243; bg_position=&#8221;left top&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;13%&#8221; bottom_padding=&#8221;19%&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; 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overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;default&#8221;]\n<h1 style=\"text-align: center;\">What you can do with MYIO<\/h1>\n[\/split_line_heading][vc_column_text css=&#8221;.vc_custom_1692909619590{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;padding-right: 10% !important;padding-left: 10% !important;}&#8221;]\n<p style=\"text-align: center;\"><span class=\"NormalTextRun SCXW113728277 BCX8\">Please be aware that certain features are <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">only <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">made available based on the preferences and decisions of your care team. The availability of features is <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">determined<\/span><span class=\"NormalTextRun SCXW113728277 BCX8\"> by the practice to ensure that your <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">experience <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">with MYIO <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">is <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">tailored to your need<\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">s<\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">. <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">If you <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">don\u2019t<\/span> <span class=\"NormalTextRun SCXW113728277 BCX8\">have <\/span><span class=\"NormalTextRun SCXW113728277 BCX8\">access to all the following features, contact your care team to learn more.<\/span><\/p>\n[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; 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background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][fancy_box box_style=&#8221;color_box_hover&#8221; icon_family=&#8221;iconsmind&#8221; color=&#8221;extra-color-gradient-2&#8243; color_box_hover_overlay_opacity=&#8221;default&#8221; box_alignment=&#8221;left&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Settings-Window&#8221; min_height=&#8221;200&#8243; link_url=&#8221;https:\/\/valant.io\/myio-help\/setup-myio\/&#8221;]\n<h3>Setup MYIO<\/h3>\n<p>Get step by step instructions on setting up MYIO.[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][fancy_box box_style=&#8221;color_box_hover&#8221; icon_family=&#8221;iconsmind&#8221; color=&#8221;extra-color-gradient-2&#8243; color_box_hover_overlay_opacity=&#8221;default&#8221; box_alignment=&#8221;left&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Hand-Touch&#8221; min_height=&#8221;200&#8243; link_url=&#8221;https:\/\/valant.io\/myio-help\/using-myio\/&#8221;]\n<h3>Using MYIO<\/h3>\n<p>Access the guide on all MYIO features.[\/fancy_box][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][fancy_box box_style=&#8221;color_box_hover&#8221; icon_family=&#8221;iconsmind&#8221; color=&#8221;extra-color-gradient-2&#8243; color_box_hover_overlay_opacity=&#8221;default&#8221; box_alignment=&#8221;left&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Spell-Check&#8221; min_height=&#8221;200&#8243; link_url=&#8221;https:\/\/valant.io\/myio-help\/troubleshooting\/&#8221;]\n<h3>Troubleshooting<\/h3>\n<p>Having any problems? Access our troubleshooting guide.[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; 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column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221; css=&#8221;.vc_custom_1504128844236{margin-right: -1px !important;}&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-left&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][nectar_single_testimonial testimonial_style=&#8221;bold&#8221; text_color=&#8221;#333333&#8243; color=&#8221;Extra-Color-1&#8243; style=&#8221;bold&#8221; quote=&#8221;MYIO makes it easy to get in touch with my practice and access everything I need regarding my care!&#8221; name=&#8221;Joanne S.&#8221; subtitle=&#8221;Patient&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; 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image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Grow In&#8221; animation_easing=&#8221;default&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;right&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;none&#8221; max_width_mobile=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#f7f7f7&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;100&#8243; bottom_padding=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;#faq&#8221; enable_gradient=&#8221;true&#8221; color_overlay=&#8221;#f7f7f7&#8243; color_overlay_2=&#8221;#ffffff&#8221; overlay_strength=&#8221;0.95&#8243; gradient_direction=&#8221;top_to_bottom&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;default&#8221;]\n<h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1>\n[\/split_line_heading][vc_column_text css=&#8221;.vc_custom_1657816011376{margin-top: 80px !important;}&#8221;]\n<h2>About MYIO<\/h2>\n[\/vc_column_text][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is MYIO?&#8221;][vc_column_text]If you haven\u2019t met with your provider yet, MYIO is here to help you onboard with your provider and prepare you for your first session. We\u2019ll make it easy for you to get all of the information you need to start your provider relationship online so you don\u2019t have to fill out paperwork in the office when you arrive.<\/p>\n<p>Once you meet with your provider, MYIO helps you stay connected to your care team:<\/p>\n<ul>\n<li>Complete Assessments<\/li>\n<li>Communicate with your practice or provider<\/li>\n<li>Make payments, or change a payment method<\/li>\n<li>Update insurance details<\/li>\n<li>Start a telehealth session<\/li>\n<li>View your appointments, or request a new one!<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I create an account?&#8221;][vc_column_text]If you have not received an invitation to MYIO via text or email, reach out to your care team for your MYIO invite. When you receive the message, you will see an access code and a link to your unique MYIO website address. You can enter the access code into the MYIO website or app to create an account.<\/p>\n<p>View our setup guide: <a href=\"https:\/\/www.valant.io\/myio-help\/setup-myio\/\">Setup MYIO<\/a>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can I access MYIO on my computer?&#8221;][vc_column_text]MYIO is available via web browser on desktop computers and mobile devices. Your behavioral health practice has a unique MYIO website address, which is sent to you in the initial invitation and in ongoing email notifications. For the easiest MYIO access, we recommend downloading the app![\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I have a MYIO account. If I download the app, will I need a new access code?&#8221;][vc_column_text]If you have an existing MYIO account, you will not need a new access code. When you download the app, enter your current username and password to log into your account.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is the MYIO app secure?&#8221;][vc_column_text]Yes! The MYIO app and web browser are HIPAA-compliant and backed by market-leading secure cloud infrastructure.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I use MYIO to manage my care?&#8221;][vc_column_text]View our <a href=\"https:\/\/www.valant.io\/myio-help\/using-myio\/\">MYIO User Guide<\/a> to lean how to use MYIO and manage your care.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Where do I go for account support?&#8221;][vc_column_text]For questions regarding your MYIO account, reach out to your provider or your care team.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; 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