October 27, 2015
Valant takes customer feedback very seriously. Not only is customer feedback key to building long-term, fruitful relationships with clients, it is necessary for understanding how to improve our products and services to best serve the behavioral health industry. In 2015, Valant conducted a customer survey. The goal was to find out from practice owners, clinicians,…
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October 9, 2015
Drafting a patient payment agreement and collecting fees is probably not your favorite part about running a behavioral healthcare practice, but it’s vital to your practice’s survival as a business. Clinicians often worry that business transactions with patients can interfere with their therapeutic alliance, while practice administrators know the clerical hassles of handling cash. Preparation…
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October 7, 2015
Technology has enabled vast improvements in the way we do business. Everything vital to organizational success – from how we communicate, to how we process and store data – has undergone dramatic transformation. Several other industries already enjoy the benefits of such innovation, so why is the behavioral health and human services industry the exception?…
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October 2, 2015
In the sprint to abandon paper, EHR adopters often focus on getting data into a system. But, to achieve true success within a customer’s behavioral healthcare EHR, the focus must be on what comes out – the minimum, actionable business intelligence that we need. Too often, reports, visualizations, and data for interoperability are not available…
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